New Year, New App!
We’re kicking off the new year with a fresh new app, and we couldn’t be more excited to share what we’ve been up to!
Why the change now?
At Saxbys, we are driven by our mission to Make Life Better, and ensuring we provide the best experience for our guests is at the heart of all we do. We’re keeping all the things you love, like Order Ahead, Scan to Pay, and an array of rewards, but enhancing the experience.
Here are just a few new features we’re most excited about:
Our flexible rewards program will allow you to start earning and redeeming points faster! You’ll unlock an array of new surprises along the way and can redeem or keep saving—you get to decide!
In a cafe and don’t have your phone? No worries because we’ll be able to quickly look you up and access all your rewards so you can continue to earn points!
But don’t worry! The Saxbys app will still have…
Order Ahead (so you can skip the line!)
In-Cafe Scan to Pay & Scan to Earn Rewards
$3 Birthday Reward
$3 Refer-a-friend Rewards
$3 First-time Sign Up Reward
Team Member Discounts (BTW, wanna join the team? Apply here!)
Exclusive Rewards & Surprises for Shaker Status Users
We want to ensure the transition is as smooth as possible for
If you’re a current iPhone User: You’ll receive an email on 1/4/2024 prompting you to update our current app (if you have auto updates on, you're all set!) & change your password.
If you’re a current Android User: You’ll download our new app “Saxbys Official” on 1/4/2024. But, don’t worry - we’ll remind you when the time comes!
All users will maintain their loyalty progress because everything you’ve earned will be converted into points! 2 points per $1 for Movers, and 4 points per $1 for Shakers.
Heads Up! All users will need to re-add their payment method (only because your security is incredibly important to us!). Once you’ve done that, you’ll be able to enjoy the new Saxbys app experience and its new features within minutes.
Have pre-loaded funds, digital gift card balances, or unused, unexpired credits?
All pre-loaded funds and digital gift card balances will be transferred over to the new app for you as a new digital gift card to use right away. It’ll be waiting for you!
Don't have an app account and using a Digital Gift Card QR code that's been emailed to you? No worries, we got you. We'll be reissuing your balance to you via an email on 1/5 with your new QR code. We've got your email address and we'll be in touch!
Any unused, unexpired credits that you may not have had the chance to redeem before our update will be brought over to the new app in the form of points, and you’ll get to pick how you’d like to redeem them among our rewards options.
For example, users with the following unused, unexpired rewards will receive 50 points per $1 of outstanding:
Mover/Shaker Loyalty Credits
Sign Up, Birthday & Referral Rewards
If you're missing any of this from your account, please reach out to marketing@saxbyscoffee.com and we'd be happy to help.