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Careers

Saxbys is a hospitality business fueled by great coffee — and great people. You may have noticed that all of the hospitality professionals who work at Saxbys have three traits in common: They’re all outgoing, detail oriented, and disciplined (or O.D.D., as we call it at Saxbys HQ). It’s essential to our team’s success that all of our team members share these traits and live and breathe our mission, Make Life Better, and our core values:

 

Our Core Values:

  • We are a community serving our community
  • We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
  • We support a healthy work/life balance
  • We know loyalty + profitability = growth
  • We work with pride, passion, and purpose
  • We do more with less

 

 

If these core values resonate with you, we’re sure you’ll be a good fit for the Saxbys Coffee team. Our current openings are listed below.

Barista

All Cafés

 

If you love making people happy and want to be an essential part of your local community, you’d be the perfect fit for the Saxbys Coffee team.

 

We’re always on the lookout for baristas and team leaders to contribute to our team and the communities we serve. Team leaders will be the go-to baristas during their shifts (additional responsibilities include opening and/or closing the café, inventory, and scheduling). Our favorite people to hire are O.D.D. (outgoing, disciplined, and detail oriented) and share our company vision to Make Life Better for each and every Saxbys guest.

 

If you’re a people person, always remember a name and face, and would love to learn the ins and outs of making coffee and espresso drinks (or you already have barista experience), please apply now.

Apply Now

Café Executive Officer (C.E.O) Job Description

Philadelphia, PA | New Hope, PA | Lehigh Valley, PA | Durham, NH | Newark, DE

 

Saxbys Coffee is looking for outgoing, detail-oriented, and disciplined hospitality professionals to join our Café Executive Officer Development Program.  As a member of our management team, you’ll be essential in creating café culture and developing your team. You will ensure that your Saxbys café is an integral part of its surrounding community. You will help your team members make connections with the guests they see every day and also lead café operations, staffing, guest engagement, product quality, financial performance and team development.

 

C.E.O Competencies:

Culture

  • Create a culture in your café that embodies Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities.
  • Develop relationships to ensure that your Saxbys café is an integral part of the local community and exemplifies that we are a community
     serving our community
  • Identify and develop brand ambassadors on your team that can contribute creatively to your café (chalkboard signs, tip jars, etc)
  • Anticipate guest needs and endeavor to exceed expectations. Mitigate guest feedback and always respond in good taste

 

Operations

  • Abide by Saxbys standard operating procedures and ensure that all of your team members follow suit
  • Identify opportunities and institute key performance indicators to meet and exceed sales goals, and use operational tools to monitor costs
     to increase profitability
  • Assist with the development and implementation of policies and procedures to enhance operational efficiency
  • Work with Human Resources to ensure adherence to applicable wage and hour laws for nonexempt partners and minors
  • Come up with quick, creative solutions to operational issues as they occur

 

Team Development

  • Ascertain the training needs and offer appropriate coaching and direction to the team while providing regular feedback and performance appraisals
  • Monitor and manage café staffing levels to achieve and maintain the operational requirements while meeting or exceeding labor goals
  • Communicate clearly, accurately and discretely with team members, Saxbys HQ, and peers, both verbally and in writing
  • Recruit and continually develop Team Members who will be consummate brand ambassadors
  • Be well versed in effective conflict resolution techniques

 

Qualifications:

  • Work hard, be extremely nice, and embrace being O.D.D. (Outgoing, Detail oriented and Disciplined); natural leaders will thrive in this role
  • Experience in hospitality is required; hospitality leadership is desired
  • College degree is not required but desired
  • Entrepreneurial spirit, high initiative, smart risk taker
  • Ability to be a jack of all trades, should be able to pick up on new concepts quickly and adeptly
  • A quarterback and a cheerleader – Must be able to follow the playbook with precision, call a few audibles when necessary and also be the loudest voice in the room when advocating for Saxbys and for the café
  • Physical Requirements include:
  • Able to stand, walk and smile for extended periods of time
  • Able to stoop and kneel
  • Push, pull, lift or carry up to 35 lbs.
  • Ascend or descend ladders, stairs, ramps

 

Training Manager Job Description

Philadelphia, PA

 

Saxbys Coffee is looking for another outgoing, detail-oriented, and disciplined professional to join our team. As a Training Manager, you will be expected to develop, manager, and implement training programs for hourly team members. You will also set performance metrics and analyze training materials for effectiveness

 

C.E.O Competencies:

Culture

  • Support, exhibit and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
    •  We are a community serving our community
    • We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
    • We support a healthy work/life balance
    • We know loyalty + profitability = growth
    • We work with pride, passion, and purpose
    • We do more with less
  • Answer telephone calls using proper telephone etiquette and the Saxbys voice
  • Guide the team to anticipate guest needs and endeavor to exceed expectations. Mitigate guest feedback and always respond in good T.A.S.T.E.

 

Summary of Duties and Responsibilities

  • Ensure all Training & Program Guides, and all tools such as Job Aids and Recipe Charts are available on DropBox and current with Saxbys’ operational standards.
  • Develop all Operational Documents (Guides, Job Aids, and Recipe Sheets)
  • Challenge operational procedures to maximize efficiency
  • Develop, conduct, and maintain inspiring, educational, and thorough training programs and support materials:
    • Initial Barista Training Course (online & hands on)
    • Barista In Training performance shifts (in café)
    • Operational Refresher Course (HQ & in café) Certified Trainer Course
    • Corporate Trainer Course
    • New Café Opening Course (in café)
    • Webinars
  • Schedule and manage all Training Course offerings to maximize development of new and existing team members with the support of the Training Coordinator. Including but not limited to:
    • Training Courses are scheduled in Training Google Calendar
    • Communicate with learners:
      • Welcome Email
      • Post Training Email
    • Create and manage surveys including:
      • Post-training Survey
      • Ongoing Pulse Surveys to determine needs within the field
  • Manage Key Metrics Systems
    • Cost Analysis per learner, per course offering
    • Pass/Fail Analysis per learner
  • Create objective learner evaluations and knowledge tests
  • Ensure training facility maintains its cleanliness throughout training courses
  • Partner with Product Development Manager to maintain proper product levels and ensure courses run smoothly
  • Any additional duties as assigned by the leadership team

 

Qualifications:

  • Work with pride, passion, and purpose and embrace being O.D.D (Outgoing, Detail oriented, and Disciplined)
  • Thorough knowledge of Saxbys standards and procedures
  • Available for up to 25% overnight travel as needed
  • Valid driver’s license required

 

Physical Requirements:

  • Able to stand, walk, and smile for extended periods of time
  • Able to stoop and kneel
  • Push, pull, lift, or carry up to 35 lbs
  • Ascend and descend ladders, stairs, ramps

 

Apply Now

© 2016 Saxbys Coffee®, LLC. All Rights Reserved.

 Handcrafted website by Hop Camera

Saxbys Headquarters

2300 Chestnut Street | Suite 310

Philadelphia, PA 19103

© 2016 Saxbys Coffee®, LLC. All Rights Reserved.

 Handcrafted website by Hop Camera

Saxbys Headquarters

2300 Chestnut Street | Suite 310

Philadelphia, PA 19103